With Microsoft/Windows® holding over 90% of the operating system market, a majority of organizations are using enterprise technologies, such as Microsoft Active Directory® and Exchange® to centralize their organization's network. However, almost all service desk products don't integrate with those same technologies.

IgnitionDesk streamlines and connects staff with tools and resources by integrating with key enterprise technologies, such as Microsoft Active Directory®, Unified Communications®, LANDesk Management Suite, Microsoft Office® 2007 and other enterprise platforms.
Instead of deploying tools and training resources for each tool to service desk staff, you can deploy IgnitonDesk which offers staff the tools they need to manage service requests as well as offering collaboration tools that allow staff to schedule meetings, send emails, connect via Microsoft Unified Communications, add journals and attachments to share knowledge and more. RattleSoft IgnitionDesk is an IT service management platform that is easier to use, integrates with more technologies and costs less than our competitors.